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For queries about your TalkTalk broadband service.

complaint about the non-arrival of the engineer

wordmechanix
First Timer
Private Message
Message 3 of 3

I waited the entire day for the engineer to arrive. I phoned your service centre 4 times and was finally told that the engineer was working on the outside part of the instrallation and I would receive a call when he was 20 minutes away from arrival. No such call came! 

I logged onto the website in the early hours and discovered that my appointment had been 'missed' and I should book another. This is execrable service. This appointment was booked nearly a month ago. I confirmed at every prompt from Openreach and this is the result. 

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2 REPLIES 2

Chris-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi wordmechanix,

 

I'm sorry about this, unfortunately sometime the engineer can't make the appointment due to unforeseen circumstance but I know it must be inconvenient and frustrating. Have you booked a new appointment?

Chris

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Add your Talktalk landline number/account number to Personal Information by going via your avatar/name; settings, @wordmechanix.

 

Staff need this information to look into your specific case.

 

Your post is in the queue for attention. 

Gliwmaeden2, a fellow customer.
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