Broadband help

SueWells · ‎19-07-2024

How do I contact you? all the numbers on your website give the signal of unobtainable.

i need to speak with someone about my account and I can't even go into my account as there seems to be some technical errors.

this is very urgent as I have Skye TV box which does not seem to be connecting to the internet. A representative from Skye is due today and I need to know my internet is working perfectly.

Please call me asap.

Thank you,

Sue Wells

Anonymous · ‎23-07-2024

Hi @SueWells

Do you still need assistance with this?

Thanks

Michelle

Debbie-TalkTalk · ‎19-07-2024

Hi Sue

I'm sorry to hear this.

Are all other devices connecting ok? Is this just affecting the Sky TV connection?

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Gliwmaeden2 · ‎19-07-2024

See also the service status dashboard:

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Gliwmaeden2 · ‎19-07-2024

Forum staff will not phone you.

03451 720088 is the number you need or try Chat, but a huge amount of the Internet is out of action today due to a global tech "glitch", @SueWells.

Staff reply during the day, Monday to Friday.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.