final bill

[arek252525]

hello. I have a problem because I want to contact via live chat but it hasn't worked for me for 2 weeks. I don't want to talk on the phone because my English is poor. since 4.11.24 I have a new full fiber service provider and the contract on the talktalk account has not been closed and I need a final bill

[Arne-TalkTalk]

Hi arek252525

You will receive a bill on the 8th December showing a credit that you can request a refund for via My Account, your final zero balance bill will be on the 8th Jan 25.

Regards

[Gliwmaeden2]

You can send them any tech, but not compulsory if not listed.

[arek252525]

Can I send my tp-link router?

[arek252525]

I have been using my router for 4 years and I no longer have a talktalk router, I only have my tp-link

[Gliwmaeden2]

If it's a fairly recent model, you have to send it back,  so you'll need a returns bag if you haven't already got one.

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

Let us know if you need one sent out and staff will sort that out for you.

[arek252525]

today I got a letter that I have to send my old router back when the contract ends. And with this contract I didn't get a new router because it was a continuation of another contract and the previous one was ending

[arek252525]

I added the landline number to my profile

[Divsec]

Hi @arek252525 you should receive a final bill on your normal billing day.

your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here