iPhone and iPad losing connection

[Les241]

Good morning,

please could you help, over the past few weeks, my iPad and iPhone keeps on disconnecting from our WiFi. This is happening 5 or 6 times every day,

regards

Les

[Debbie-TalkTalk]

Hi Les

That's great, thanks for letting me know 🙂

[Les241]

Hi Debbie,

it seems to be fine now, with no drop outs. 

thank you for your time, I think

we can close this down now. 

Regards 

Les

[Debbie-TalkTalk]

Hi @Les241 

How's the connection been since your last post?

[Debbie-TalkTalk]

No problem 🙂

[Les241]

Thank you Debbie

Les

[Debbie-TalkTalk]

Hi Les

Thanks for your reply.

I will check in again with you next week to make sure everything is still working ok.

Debbie

[Les241]

Hi Debbie,

yes we did have an update on Thursday, hopefully that has fixed it.

Les👍

[Debbie-TalkTalk]

Hi Les

Thanks for letting us know 🙂

No changes have been made. Can I just check if your devices have updated to any new software IOS versions?

[Les241]

Good morning Michelle,

since Friday our iPhones have not dropped from WiFi. Not sure if something has been done your side, but at the moment the problem has disappeared 👍😊.

Regards

Les

[Michelle-TalkTalk]

No problem. We're hoping to know more soon.

Michelle 🙂

[Les241]

Good morning Michelle,

Ok, thank you

Les

[Michelle-TalkTalk]

Morning Les,

I'm sorry for the delay. Our Devices Team are still investigating this with Sagemcom. No additional updates as yet.

Michelle

[Debbie-TalkTalk]

Hi @Les241 

Thanks for your reply.

I've passed this information over to our Devices Team as well.

Debbie

[Les241]

Hi Debbie, my wife is also having the same problem with her iPhone SE 2022, again on IOS 17.5.1

My windows PC does not lose any connection.

Thank you for your time

Les

[Debbie-TalkTalk]

Hi Les

No problem 🙂

Debbie

[Les241]

Thank you Debbie 

regards

Les

[Debbie-TalkTalk]

Hi @Les241 

Thanks for the additional information.

I have passed this straight over to our Devices Team and I will post back here as soon as I have further information.

Debbie

[Les241]

Both iPhone 12 and iPad Air are running IOS 17.5.1

[Les241]

Hi Michelle,

devices use IOS and latest software added, iPhone 12 and iPad Air 2020

[Michelle-TalkTalk]

Thanks for confirming. We'll need to pass this over to our Devices Team. Could you also provide the models of the iphone and ipad and what IOS they are currently running please and we'll raise it over.

Thanks

Michelle