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For queries about your TalkTalk broadband service.

iPhone and iPad losing connection

Les241
Chatterbox
Private Message TalkTalk
Message 23 of 23

Good morning,

please could you help, over the past few weeks, my iPad and iPhone keeps on disconnecting from our WiFi. This is happening 5 or 6 times every day,

regards

Les

Les Evanson
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22 REPLIES 22

Message 1 of 23

Hi Les

 

That's great, thanks for letting me know 🙂

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Les241
Chatterbox
Private Message TalkTalk
Message 2 of 23

Hi Debbie,

it seems to be fine now, with no drop outs. 

thank you for your time, I think

we can close this down now. 

Regards 

Les

Les Evanson

Message 3 of 23

Hi @Les241 

 

How's the connection been since your last post?

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Les241
Chatterbox
Private Message TalkTalk
Message 5 of 23

Thank you Debbie

Les

Les Evanson

Message 6 of 23

Hi Les

 

Thanks for your reply.

 

I will check in again with you next week to make sure everything is still working ok.

 

Debbie

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Les241
Chatterbox
Private Message TalkTalk
Message 7 of 23

Hi Debbie,

 

yes we did have an update on Thursday, hopefully that has fixed it.

Les👍

Les Evanson

Message 8 of 23

Hi Les

 

Thanks for letting us know 🙂

 

No changes have been made. Can I just check if your devices have updated to any new software IOS versions?

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Les241
Chatterbox
Private Message TalkTalk
Message 9 of 23

Good morning Michelle,

since Friday our iPhones have not dropped from WiFi. Not sure if something has been done your side, but at the moment the problem has disappeared 👍😊.

Regards

Les

Les Evanson

Message 10 of 23

No problem. We're hoping to know more soon.

 

Michelle 🙂

 

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Message 11 of 23

Good morning Michelle,

 

Ok, thank you

Les

Les Evanson
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Message 12 of 23

Morning Les,

 

I'm sorry for the delay. Our Devices Team are still investigating this with Sagemcom. No additional updates as yet.

 

Michelle

 

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Message 13 of 23

Hi @Les241 

 

Thanks for your reply.

 

I've passed this information over to our Devices Team as well.

 

Debbie

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Les241
Chatterbox
Private Message TalkTalk
Message 14 of 23

Hi Debbie, my wife is also having the same problem with her iPhone SE 2022, again on IOS 17.5.1

My windows PC does not lose any connection.

 

Thank you for your time

 

Les

Les Evanson
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Message 15 of 23
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Les241
Chatterbox
Private Message TalkTalk
Message 16 of 23

Thank you Debbie 

regards

Les

Les Evanson

Message 17 of 23

Hi @Les241 

 

Thanks for the additional information.

 

I have passed this straight over to our Devices Team and I will post back here as soon as I have further information.

 

Debbie

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Les241
Chatterbox
Private Message TalkTalk
Message 18 of 23

Both iPhone 12 and iPad Air are running IOS 17.5.1

Les Evanson
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Les241
Chatterbox
Private Message TalkTalk
Message 19 of 23

Hi Michelle,

 

devices use IOS and latest software added, iPhone 12 and iPad Air 2020

Les Evanson
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Message 20 of 23

Thanks for confirming. We'll need to pass this over to our Devices Team. Could you also provide the models of the iphone and ipad and what IOS they are currently running please and we'll raise it over.

 

Thanks

 

Michelle

 

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