on 07-01-2022 09:23 AM
My broadband connection is intermittent. 2 consecutive nights it went down after midnight for about 15 minutes.
another day, it went down during the day while I am working.
Can you run a check and optimise/upgrade my router if needed?
Many thanks in advance
on 19-01-2022 07:28 AM
on 18-01-2022 09:29 PM
I got the new router. My initial action was to backup the current router settings and restore it on to the new router. I have done it through Internet settings/Manage advanced settings/TalkTalk Wi-Fi Hub/Maintenance. However, it is just the "egg-timer" when I tried to restore it on the new router and never loaded properly. I have to factory reset it to make it work again.
I noticed the Firmware version is SG4K10001400t which is older than my original router. Can you kindly update the firmware for me?
I also noticed the downstream speed is only 63190 (upstream 19538) against 66046 with the original router. Is there a way you can finetune to make it faster?
Can you let me know why the backup and restore router settings is not working? There is no point for me to backup every so often.
The other thing I notice was I cannot change the router subnet. It may be due to the old Firmware. Your advice will be appreciated.
Many thanks for your help.
on 10-01-2022 06:52 AM
on 07-01-2022 01:07 PM
on 07-01-2022 12:18 PM
on 07-01-2022 12:03 PM
When it was down, I could see the light in the front of my Wifi Hub was amber instead of the normal white. I turned off the router and left it for a few seconds before I turned it back on. It took a few minutes to blink between white and amber. Then the internet is back on line after the light is steadily white.
This situation happens a couple times after midnight (yesterday and the day before), and once during the day while we are working from home.
on 07-01-2022 11:54 AM
Ok thanks for confirming. I've run a test on the line which hasn't detected a fault. Did you notice if any of the lights changed on the router when this happened? If you reboot the router are you then able to connect again?
on 07-01-2022 11:37 AM
Thanks for looking into this.
Yes, when it is down, all connections including wired are not able to connected to the internet.
it was back up about 15 minutes or so later while we struggled to find out why. It was as if the connection was rebooted by someone or something.
on 07-01-2022 09:30 AM