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internet disconnect every 2 mins for 5 mins

max1e
Chat Champion
Message 14 of 14

my broadband has been on for 2 mins off for 2 to 20 mins for the last 3 days st1  i've been intouch with support and they're sending a router but omg i'm going mad with no internet..

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13 REPLIES 13

Message 1 of 14

Hi

 

The next option is for an engineer, would you like to arrange this ?

 

Thanks  

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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max1e
Chat Champion
Message 2 of 14

WELL I'M NOT HAPPY TBH, The speed has dropped from 23 mbps to around 10mbps (if that at times) it's even making streaming grainy etc ..  I seriously don't know how isp's plus bt openreach can justify this sort of situation.  I've been with talktalk for a long time (actually it was aol then tt) and my speed was originally just above 30mbps so again i ask how can you just say oh this is how it is now and that's that (i mean the speed) ????

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Message 3 of 14

Hi just checked a couple of the tt competitors none offer better for  less, but  an engineer might find a couple of Mbps. 

I don't work here and all my opinions are my own.
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Message 4 of 14

Hi max1e

 

If you have tested with a different router at the test socket then the next step will be to arrange an Openreach engineer visit.

 

Would you like us to arrange this visit?

 

Thanks

 

Debbie

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max1e
Chat Champion
Message 5 of 14

So the routers been on almost a week, still drops every now and then but as with the picture above the speed sucks now... when i first joined tt i was getting just over 30mbps then this dropping off hapened and it went down to 25 mbps then the dropping off starts again some years latter (now) and i'm at 10 mbps.. so i thought lets see what tt will say if i do a what's available and this is what they say(see pic)GREAT NEWS! wth .lol.  sorry but you gotta be kidding me..lol.

speedt.JPG

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Message 6 of 14

Hi max1e

 

Are you using the replacement router?

 

I can still see some re connections on the line and this can affect the sync speed.

 

 

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max1e
Chat Champion
Message 7 of 14

well the drops seem to be fixed but my speed is getting slower..lol

 

speedt.JPG

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Michelle-TalkTalk
Support Team
Message 8 of 14

Morning,

 

I'm sorry for the delay in getting back to you. I've run a test on the line now which hasn't detected a fault, however the connection does look very unstable and the sync speed has dropped. Has the replacement router arrived? Is there any noise on the voice service? Does your main socket have a test socket?

 

Thanks

 

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Skynet_TX
Community Star
Message 9 of 14

If you have not already done so, it would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

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Message 10 of 14

yes just the internet drops every few mins or so.. it's happening to a few ppl.

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Divsec
Community Star
Message 11 of 14

Hi is your telephone line working OK?

I don't work here and all my opinions are my own.
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max1e
Chat Champion
Message 12 of 14

it's not just me, there's quite a few having problems as they're all posting on our local fb page. so i'd say a router will do nowt tbh...

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Divsec
Community Star
Message 13 of 14

Hi @max1e good news you have a replacement on the way please let us know how you get on 

I don't work here and all my opinions are my own.
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