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Ultra slow broadband

ganpixie
Conversation Starter
Message 14 of 14

Over the last few days broadband speed has steadily dropped with the most recent speed test this morning showing:

[My 'guaranteed' speed is 32 MB/s]

Speed to router: 7 MB/s

Download speed: 2 MB/s - then 1 MB/s

Upload speed: 5 MB/s

I have checked ALL connections from BT socket; filter; router; PC - all secure.

I have switched the router OFF and left it overnight; switched back on this morning and speed test is as above!

Yesterday I ran the same checks and received a text message to say that "it looks like it's working as it should be..." this is patently NOT the case.

I am unable to work in this situation.

Not aware if this might be a router problem though the 'Speed to router' would seem to indicate this is a line issue.

Your comments welcomed and a speedy resolution would be appreciated.

KH

 

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13 REPLIES 13

Message 1 of 14

Hi

 

That's great news, thanks for letting me know.

 

Regards,

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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ganpixie
Conversation Starter
Message 2 of 14

Openreach been and gone...don't know what he did but...

Success, system back to previous good speeds.

Fingers crossed it stays that way.

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Message 3 of 14

Hi

 

i've booked Friday 17th AM (8-1).

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

ganpixie
Conversation Starter
Message 4 of 14

Book engineer visit for any day EXCEPT Thursday 23 December.

Please advise.

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Message 5 of 14

Hi

 

What day is best for the appointment or shall I book next available ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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ganpixie
Conversation Starter
Message 6 of 14

At your reqest I am trying to book an engineer ~~~

I have filled in my mobile number ~~~ the 'Find an appointment' button is NOT active!!!

So - how can I book an engineer???

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Message 7 of 14

Hi

 

Tests are showing an issue. I've logged this to Openreach for investigation.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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ganpixie
Conversation Starter
Message 8 of 14

Further to my original complaint - during which I was assured that speed would improve in 2 - 3 days (!!!) things have not improved in fact today the situation is even worse...

I have a 'guaranteed' 32 MB/s internet speed since logging this complaint speeds have been checked several times each day with the following results - none of them anywhere near my 'guaranteed' 32 MB/s.

Date:     Download       Upload

7 Dec         3.1                    4.7

8 Dec        10.69                9.4

9 Dec        9.36                 7.98

10 Dec      7.39                 8.0

11 Dec       7.38                7.98

13 Dec      5.99                7.92

14 Dec     2.62                 7.88

I have been with Tiscali/TalkTalk since the early 90s and have always been satisfied with the service overall. However, this ongoing situation is totally unsatisfactory and looks like push is coming to shove...

Virgin Media laid fibre cables to my front door a couple of years ago to which I have not so far subscribed because my service from Tiscali/TalkTalk has always been so good. However, if this issue is not processed in a satifactory manner - soon - I may be forced (unwillingly) to review my oprions.

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Message 9 of 14

Hi

 

The fault look to have been cleared.

 

DLM has lowered during the fault, but should start to raise the profile over the next couple of days.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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ganpixie
Conversation Starter
Message 10 of 14

Update:

A test this morning indicates an increase in download speed from <2 to 10.69 and upload from 5 to 9.40.

Better but not back to my 'guaranteed' 32 MB/s ~~~ yet...

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Message 11 of 14

Hi

 

I've logged this to openreach to investigate.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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ganpixie
Conversation Starter
Message 12 of 14

The router is connected to the BT socket - first/main line-in.

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Debbie-TalkTalk
Support Team
Message 13 of 14

Hi ganpixie

 

I'm sorry to hear this.

 

The line test is detecting a potential fault. Is the router currently connected at the test socket?

 

Thanks

 

Debbie

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