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Broadband help

For queries about your TalkTalk broadband service.

internet dropping out

nikola77
First Timer
Private Message TalkTalk
Message 3 of 3

Hi there 

Recently I sing up with TalkTalk. For the first 2 months I haven’t got any problem with my broadband. However last week my WiFi keeps dropping out randomly during the day. I can’t even connect my phone to WiFi there no connection most of the time. I’ve spend hours over the chat. TalkTalk send me new router and ensure that now everything will work perfectly fine. Because the old router seems to be the faulty. I’ve connected my new router and WiFi its still dropping out. It’s start to be very annoying. I’m paying for my fibre 65 and TV hub that I can not use! I really want to book and engineer to come have a look at this but don’t know if there is any other form of contact then a chat

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2 REPLIES 2

ferguson
Community Star
Private Message TalkTalk
Message 1 of 3

@KeithFrench 

From what the poster says, despite a replacement router, this looks like a persistent WiFi problem, what do you reckon and maybe help?

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

Staff will respond during the day, @nikola77.

Gliwmaeden2, a fellow customer.
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