internet not working. Status says engineer has rectified

[Sfs64]

internet not working. 3 hours of to and fro with helpline repeating same tests .Status says engineer has attended and rectified. In engineer has been and still no interner from4 October. PLease help

[Michelle-TalkTalk]

Morning,

I've run a test on the line now which is clear. What lights are currently on the ONT box (on the wall) and also the router too please?

Thanks

Michelle

[Debbie-TalkTalk]

Hi Sfs64

I'm really sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie