My existing contract expired on 22nd March. I was sent an email on 13th Feb inviting me to renew with three options. I chose Fibre 35 with anytime phone calls. I have now discovered that this has been blocked despite me receiving an installation. date and contract. Following many phone calls I have now been told that i cannot have anytime phone calls with fibre 35. It was agreed that i could have a new Fast broadband package with anytime phone calls. This has not been provided and I am now told that I cannot nave the Fast broadband package because the fibre. package (which I have been told I cannot have) is still on my account.. Can you sort this mess out for me please.
