poor download

[tata54]

we subscribe to a number of services .netflix etc and we can barely watch a anything as  the talk talk sevice just keeps buffering and droping out and it takes us a lifetime to  watch anything we are streaming. its a nightmare ,any suggestions. ?

[Debbie-TalkTalk]

Hi @tata54 

Do you still need help with this?

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

[Debbie-TalkTalk]

Hi @tata54 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

[KeithFrench]

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the exact status of the lights on the front of the router when this happens?
4. If you have any wired connections, are they affected in the same way as wireless ones?