@Eddie78, keep an eye out for a response from staff - they are not back full time till after the New Year holiday.
You had a similar problem 3 years ago but didn't seem to follow up - helpful if you can let us know how things go.
https://community.talktalk.co.uk/t5/Fibre/broadband-speed/td-p/2394281
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
