Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

switching

marieB11
First Timer
Private Message

‎29-11-2022 10:16 AM - edited ‎29-11-2022 10:18 AM

Message 6 of 6

Hi I'm wanting to switch my broadband to plusnet though I'd like to talk customer service beforehand but I'm unable to find any live chat button whatsoever here or the other site and I would prefer not having to call. Can I have some help with accessing either that or a customer service email? Thanks

Labels:
0 Likes
5 REPLIES 5

ferguson
Community Star
Private Message TalkTalk
In response to marieB11

on ‎29-11-2022 04:46 PM

Message 1 of 6

Nice one, I assume you got a good deal!  🙂

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
0 Likes

marieB11
First Timer
Private Message
In response to Arne-TalkTalk

on ‎29-11-2022 03:44 PM

Message 2 of 6

👍

0 Likes

marieB11
First Timer
Private Message
In response to ferguson

on ‎29-11-2022 03:37 PM

Message 3 of 6

Yeah thanks for that it was definitely the ad block.😅 Have a good day👍

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎29-11-2022 02:56 PM

Message 4 of 6

Hi marieB11.

 

I can see that you have renewed you contract.

 

Thanks for staying.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

ferguson
Community Star
Private Message TalkTalk

on ‎29-11-2022 11:37 AM

Message 5 of 6

You should see a live chat button on this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

If you can't, make sure any ad blockers are disabled and pop-ups and redirects allowed. Or try a different browser. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
© TalkTalk 2026