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Broadband help

For queries about your TalkTalk broadband service.

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SAFIA3soo57
First Timer
Private Message TalkTalk

on ‎17-06-2024 09:48 AM

Message 3 of 3

I got in touch with TalkTalk regarding cancelling our contract as of today 17 June 2024. You have sent me an email saying I have decided to stay with TalkTalk. That's not true. I want to cancel TalkTalk as of today as had been arranged.

 

Yours

 

Susana Wood

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎17-06-2024 11:18 AM

Message 1 of 3

HI SAFIA3soo57

 

The cease order has been stopped, its not clear why. 

 

Are you transferring to another provider? 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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fr8ys
Community Star
Private Message TalkTalk

on ‎17-06-2024 11:06 AM

Message 2 of 3

You will need to phone and speak to the loyalty team as cancellations cannot be completed on the forum.

 

Staff may be able to check if it's gone through but that is all.

 

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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