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Broadband help

For queries about your TalkTalk broadband service.

vpn not connecting

GraceNixon
First Timer
Private Message

on ‎16-05-2023 04:50 PM

Message 8 of 8

I have no VPN connection on my new router with you, I used to on my old router and IT at my company have done everything possible but they can't understand why it won't work. I went to a family members house who has the same router for me and I could get VPN connection

Grace Nixon-Brown
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7 REPLIES 7

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to GraceNixon

on ‎19-05-2023 08:20 AM

Message 1 of 8

Hi GraceNixon

 

Is your VPN connection working ok now?

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to GraceNixon

on ‎18-05-2023 12:54 PM

Message 2 of 8

Hi

 

the new firmware will allow PPTP Protocol to work.

 

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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GraceNixon
First Timer
Private Message

on ‎18-05-2023 12:38 PM

Message 3 of 8

Hi Karl, 

 

Thanks for this - just spoken to my IT manager at work and he's asked will this allow PPTP passthrough?

 

Many thanks, Grace 

Grace Nixon-Brown
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Karl-TalkTalk
Support Team
Staff
Private Message
In response to GraceNixon

on ‎18-05-2023 06:10 AM

Message 4 of 8

Hi

 

I've updated the router firmware, try the VPN now and see if it works.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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GraceNixon
First Timer
Private Message
In response to Debbie-TalkTalk

on ‎17-05-2023 05:35 PM - last edited on ‎17-05-2023 05:48 PM by

Private Message

Message 5 of 8

Hi Debbie, added this in but here it is also for ease *removed for security*

Grace Nixon-Brown
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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎17-05-2023 06:05 AM

Message 6 of 8

Hi GraceNixon

 

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎16-05-2023 09:52 PM

Message 7 of 8

Which make/model of TalkTalk router do you have (I am guessing a Sagemcom 5364 or 5464) & what firmware version is it running?

Keith
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