why is the speed offered to new customers better than mine on the same package

[tony1236]

why is the speed offered to new customers better than mine on the same package n the same street

[Gliwmaeden2]

The new customers won't know the minimum guarantee for their line until they sign up.

Same answer: speeds are unique to the specific line.

[tony1236]

Yes- as I would have thought that the service to houses in the same postcode would be the same for new and existing customers on Fibre 65- 

[talkwhatever]

Hi @tony1236, were you asking why your minimum speed guarantee is lower than the guarantee for new customers?

[Karl-TalkTalk]

Hi

the speeds quoted are taken as an average across an area, and each line is unique and would then be given a rating at install.

Thanks  

Karl. 

[tony1236]

Hi 

I am on Fibre 65 and when I put my postcode in the Talktalk website it guarantees a minimum speed of 50mb for new customers but I am only getting 35 which is above the guarantee I have but I has been told that the service was due to be upgraded in my area when I signed up

Tony

[Gliwmaeden2]

The speed you are getting is unique to your line, @tony1236.

New customers are reading advertising for average speeds - as explained in the small print.

[Skynet_TX]

Hi @tony1236,

What package do you have, does it come down a phone line (i.e. Fibre 35 / 65), or is it full fibre. What sort of speeds are you seeing offered to other people, and where are you seeing this offered, compared to the speed you are getting ?