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Broadband help

For queries about your TalkTalk broadband service.

wi fi dropping out

boxerdog
First Timer
Private Message TalkTalk

on ‎17-12-2024 09:29 AM

Message 3 of 3

my internet keep dropping out and robo says its a common fault, can it be fixed? maybe a new router, please stop telling me to turn it on and off i have done this multipull times it is getting to the point i need to look at a new supplier for my internet, please fix this Thank you

 

 

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fr8ys
Community Star
Private Message TalkTalk

on ‎17-12-2024 09:43 AM

Message 1 of 3

If you wish you can also try using google DNS - 8.8.8.8  &  8.8.4.4  to see if this helps improve stability : 

 

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279

 

Please let us know how you get on.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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fr8ys
Community Star
Private Message TalkTalk

on ‎17-12-2024 09:41 AM

Message 2 of 3

As you say it's a known fault.

 

A new router will not help as the fault will be replicated 

 

Engineers are actively working on it and it's been raised as an incident to the highest level.

 

Unfortunately the old rebooting trick is the only relief at the moment. Dome people have tried changing the DNS servers, but have still experienced the issue.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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