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Forgotten password

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3 REPLIES 3
STEVIEBHOY
Team Player

One of my son's has forgotten his password to his email account.  I have logged into the My Account but I cannot change it because he cannot remember the original.  There was no mobile attached to the account years ago so he cannot receive a text.  The recovery email address may be his email address so he can't access it.  Going around in circles here.  How do I get to reset his email address password; the acccount is in my name and "my account" gives me access to all the family 5 emails accounts.  Thanks Steve 

fr8ys
Community Star

Hi,
You are in the staff's queue for a response.

 

can you please put the affected email address in your private notes field using the link below.


For a quicker reply can you please ensure you have your personal information up to date in your profile. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
Thank you

Please remember to mark Solved Posts with Best Answer. Doing so helps others and saves OCE's time to look at unsolved topics. Thanks, Steve.
OCE_Ady
Community Team - TT Staff

Hi Steve, I can help you get this sorted. I've sent you a personal message to get more information. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


OCE_Ady
Community Team - TT Staff

Oh Steve, I also need an alternate email address for the password reset tool. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.