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email support

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Problems with email

Busybee4
First Timer
Private Message TalkTalk
Message 4 of 4

I have an email set up on my IPad, it has worked perfectly for years but suddenly stopped receiving emails yesterday. I tried looking on line etc and then decided to delete my account and then reinstate it. Unfortunately I have been unable to do this as it says it “cannot  connect using SSL. It is an old email address, tinworld/tiscali I have checked my settings and they seem to be ok.  Any help greatly appreciated.

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

@Busybee4  Please can you retest and let me know if you are still experiencing this issue?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi @Busybee4 

 

Which email are you using? Is it tiscali? 

 

Can I just check, are you using webmail or an email client?

 

Would it be possible to post a screenshot of the error message you are receiving?

 

Could you also confirm your user settings for SMTP?

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 3 of 4

Hi Busybee4

 

I'm sorry for the delay.

 

We are just looking at this now and I will post back as soon as I have further information.

 

Thanks

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