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email support

Ask us about your TalkTalk email account and Webmail.

Cannot send/receive to/from Hotmail

Mal469
Whizz Kid
Private Message TalkTalk
Message 6 of 6

Although I seldom use it, only for emergencies, my mail client is suddenly unable to send/receive to/from my Hotmail account in its regular checking. All other accounts are working properly. I am able to send to Hotmail addresses. The error is reported as

 

Unable to send or receive messages for the XXXXXX Hotmail account. The email server returned an error.

Server Error: 0x800CCC90

Server Response: -ERR Some deleted messages could not be removed. Microsoft Exchange Server POP3 server signing off.

Server: 'pop-mail.outlook.com'

Protocol: POP3

Port: 995

 

Not sure about the specific response, checking the webmail there is nothing in the deleted folder.

 

Is there a current issue between Hotmail/Outlook and PIPEX?

 

Mal469

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5 REPLIES 5

Message 1 of 6

Thanks for posting back to let us know.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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Mal469
Whizz Kid
Private Message TalkTalk
Message 2 of 6

Hi,

 

All is now OK.

 

If I send a test message from PIPEX to my Hotmail account I can receive it, so this has corrected itself.

Doing the reverse, at first I was getting:-

The message could not be sent because the server rejected the sender's email address. 

Server Error: 530

Server Response: 530 5.7.57 Client not authenticated to send mail. 

Server: 'smtp-mail.outlook.com'

Protocol: SMTP

Port: 587

Secure(SSL): Yes

 

This prompted me to look at the properties, and I realised I had not checked, for  Outgoing Mail Server, "My server requires authentication". Correcting this solved my problem.  I thought the messages were not being received in my inbox, until I found them in junk!

 

Thanks for taking an interest.

 

Mal469

Chris-TalkTalk
Support Team
Staff
Private Message
Message 3 of 6

Hi Mal,


How are you getting on, are you still experiencing problems?

Chris

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 6

Hmmm.... I wonder if this is similar to the problem we had with Gmail: Talktalk.net etc last week, @Ady-TalkTalk?

 

Look out for a response from staff during the day, @HansD & @Mal469.

 

Staff reply Monday to Friday. The thread is in a queue for attention. 

Gliwmaeden2, a fellow customer.
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HansD
First Timer
Private Message
Message 5 of 6

Same error here since a few days.

But i have found the solution.

 

u have to sign in into your hotmail e-mail account on the website and thengo to

settings > view all outlook settings > mail > Sync email > let apps and devices delete messages from outlook

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