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email support

Ask us about your TalkTalk email account and Webmail.

Delayed e-mail receipt

Anton4
First Timer
Private Message TalkTalk
Message 5 of 5

I need to open a secure email. the sender asks for a passcode, and sends an e-mail to enter it within 15 minutes. The snag is that although I get an instant message saying that a code has been sent, it does not appear in my incoming e-mail. Strangely, when I turned on this W11 computer a couple of hours ago, about 5 of my previous attempts suddenly appeared, but of course they are long expired and not useable. Any ideas?

A..M.Spooner
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4 REPLIES 4

Anton4
First Timer
Private Message TalkTalk
Message 1 of 5

I finally manged to contact the group in question and they sent me an ordinary e-mail with the required info.. No comment on the original problem. I am not pursuing this issue further.

A..M.Spooner
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Chris-TalkTalk
Support Team
Staff
Private Message
Message 2 of 5

Hi Anton4,

 

How are you getting on?

Chris

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 5

Like with signing into the community, the vital email can get delayed, @Anton4.

 

I find that kidding your email address that you want to check back emails from so'nso@ whatever.com draws up the latest one with the others, so keeps me within the time limit. Give it a try!

Gliwmaeden2, a fellow customer.
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Divsec
Community Star
Private Message TalkTalk
Message 4 of 5

Hi @Anton4 you tell us a bit about where it is working but not where it isn't. 

Android, Apple, chrome Web app etc. 

I don't work here and all my opinions are my own.
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