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email support

Ask us about your TalkTalk email account and Webmail.

Delayed e-mail receipt

Anton4
Popular Poster
Private Message TalkTalk
Message 5 of 5

I need to open a secure email. the sender asks for a passcode, and sends an e-mail to enter it within 15 minutes. The snag is that although I get an instant message saying that a code has been sent, it does not appear in my incoming e-mail. Strangely, when I turned on this W11 computer a couple of hours ago, about 5 of my previous attempts suddenly appeared, but of course they are long expired and not useable. Any ideas?

A..M.Spooner
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4 REPLIES 4

Anton4
Popular Poster
Private Message TalkTalk
Message 1 of 5

I finally manged to contact the group in question and they sent me an ordinary e-mail with the required info.. No comment on the original problem. I am not pursuing this issue further.

A..M.Spooner
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Chris-TalkTalk
Support Team
Staff
Private Message
Message 2 of 5

Hi Anton4,

 

How are you getting on?

Chris

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 3 of 5

Like with signing into the community, the vital email can get delayed, @Anton4.

 

I find that kidding your email address that you want to check back emails from so'nso@ whatever.com draws up the latest one with the others, so keeps me within the time limit. Give it a try!

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Divsec
Community Star
Private Message TalkTalk
Message 4 of 5

Hi @Anton4 you tell us a bit about where it is working but not where it isn't. 

Android, Apple, chrome Web app etc. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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