on 21-07-2021 08:54 PM
Emails on my iPhone would not update today. Came up account error. ‘No password provided for TalkTalk go to mail account settings and enter a password’
i followed these instructions but did not solve problem. I reset my password still nothing. Deleted account and tried to re add it. Comes up New account, on IMAP incoming/outgoing server settings correctly auto install. Goes to verify then comes up with same error of ‘No password provided etc’. Removed the dots that show for password and put password in but still no, can’t go to settings etc as no account set up so I clicked on ‘next’ it sets up account but says ‘this account may not be able to send or receive emails. I saved anyway but does not show any of my emails and can’t receive. Anyone help? Losing will to live. Spent nearly 2 hours on live chat they did not understand kept saying will check connectivity, no engineers available etc then sent me email showing how to add/delete email accounts.
I can log into my emails via the web on my
laptop and phone so know I have correct password and nothing wrong with internet. Please does anyone have a solution 🙏
on 29-07-2021 08:24 AM
on 28-07-2021 11:24 AM
Hi Janc1, I'm told we've fixed this now and your mail should work in a mail client again now.
on 27-07-2021 08:14 AM
Hi Janc1, the team are investigating this to identify the cause and then to get the fix in place for you. Hopefully, there won't be too long to wait for the fix.
on 26-07-2021 03:01 PM
Hi Thank you for your post. Gondola has been assisting me with this but not it would seem that it may be an issue with talktalk so a 'fault ticket' has been raised. I am not very technology savvy so know nothing about why there are 3 talk talk smpt server displays. The EE one is I think a back up incase talktalk is down. I have an icloud account for my icloud email account but this has never shown under my talk talk email settings.
26-07-2021 01:51 PM - edited 26-07-2021 01:55 PM
At 22-07-2021 06:42 PM, the 22-07-2021 06:10 PM post was surreptitiously 'edited' without formal acknowledgement, and of the seven screenshots displayed originally, three have been removed, which renders fault finding more difficult!
However, the passwords are not 'missing' at all, the system suppresses the password display when screen shot is activated!
The advised TalkTalk account set up procedure is way out of date, and may be ignored.
The so called 'trick' was actually a well documented, and authorised, means to force a manual set up, and hasn't been necessary for some while - more particularly with iOS 14.7  - because setting up a new account presents a 'New Account' IMAP / POP dialogue ................
Additionally, applying this 'trick' to the password is not an option either, since the application records that data, and can make further use of it, with adverse results!
This I suspect is why there are three TalkTalk SMTP server displays, in addition to the EE entry - unless you know differently @Janc1 - but where is the default iCloud account?
on 26-07-2021 10:23 AM
Hi janc1, you've got no details in your profile to allow me to check further so I've sent you a personal message.
on 23-07-2021 11:12 PM
Prepare for TalkTalk Mail Support by including in your Community Profile:
Select here: Update your profile
Having worked through some scenarios today with other customers I'm convinced that TalkTalk have restricted some legacy mail accounts and I've alerted TalkTalk Support because I now believe this requires a TalkTalk fault ticket. You should get a response here next week.
on 22-07-2021 07:12 PM
All of the settings are correct. Except for the missing password for both the incoming and outgoing server. You see where it says go to Mail Account settings and enter a password. Does that not work? It should work and allow you to enter the password.
Just recheck the new password is working in webmail.
Select here: Sign in to TalkTalk Mail
Enter your email address and password, select Sign in. But once you've checked then sign out of webmail to make sure a multiple sign in isn't the cause of a problem when the iPhone connects.
In the initial setup of an email account on the iPhone 6s on the New Account screen there's four boxes to fill in:
If you need to go back and try again then connect the iPhone to Wi-Fi and check it's got an Internet connection. Delete the email account on the iPhone, power off the iPhone, repower and:
On filling in the New Account boxes and selecting Next the iPhone should then try and connect to the TalkTalk Mail server to verify the setup. If you needed to enter the manual setup mode to enter IMAP server settings there is a trick to force that and that is to enter the wrong password. The auto setup fails, the phone goes into manual setup and you then go back to correct the password after just as it's indicating now.
You should be able to enter the password when first setting up the account and when connecting to the TalkTalk server. But other than the password, all the other manual settings are good.
on 22-07-2021 12:50 PM
Hi Gondola. Ok followed instructions. Deleted and then re added account. Starts off well saying 'Looking Up Account' 'Veriyfying' then box comes up 'No password provided for Talktalk. Please go to Mail Account Settings and enter a password. I can't do this as it is not yet set up so click OK to clear box leaving the New Account page showing IMAP, my name, email address, description incoming and outgoing servers and passwords showing as dots. I clear the dots and reput in my passwords. I click next - it then loops back to No password provided so I click ok then 'Next' it then comes up with a box saying 'This account may not be able to send or receive emails are you sure you want to save? I choose to save. Go to my talktalk Inbox on my phone, it says no Mail - I check for mail. I get 'Account Error: Talktalk click on details and back to No password provided etc. I sent a test email from my phone to myself and it sends and I can pick it up on webmail but it does not show on my phone even though I BCC and CC myself and there is no Sent mail box for talktalk account oon my phone just empty inbox.
on 22-07-2021 11:58 AM
on 22-07-2021 11:23 AM