Emails going into spam

[davidl1]

Hi just recently when I log into the forum or my account using an activation code the code goes into the spam folder, any notifications of replies in the forum go into spam too, It's a new problem any ideas ? Needs a fix ASAP 

[davidl1]

Hi @ferguson Yes, I agree I will perhaps use Thunderbird but set up an IMAC account rather than POP 3, As far as my desktop PC is concerned. In practical terms I generally use Samsung Mail on my phone or tablet.

[ferguson]

I have never used TalkTalk mail, despite being a long-time customer. And having seen all the various woes that have afflicted it over the years I am glad. Just a personal view. But seriously, if you can go through the short term upheaval of moving and ditching, I really would. 

[davidl1]

 @ferguson, That doesn't answer the basic question why do access codes and forum notifications go into spam ?

Everyone has an opinion as to what email client they use for various reasons, you say what you wouldn't use, but don't say what you do use, and why

[ferguson]

Honestly? Don't use TalkTalk email and don't use POP3. 

[Billx]

@davidl1 

I was using something similar to Thunderbird. I was using 'new OUTLOOK' from Microsoft.

I wasn't getting the access codes either in 'new OUTLOOK'.

After investigating 'Allowlist' in TalkTalk webmail via the browser,

and inserting some TalkTalk official email addresses, came back to 'new OUTLOOK', and everything was mostly OK.

If I had waited for Open-Exchange, I would have waited forever.

Being put into the Spam folder applies to IMAP as well as POP3

Bill

[davidl1]

Hi Bill That is how I found out that there was a problem using POP 3 on Thunderbird I found I had no access codes, I discovered that using POP 3 it will only download the inbox from the server and not the spam folder that was the reason emails were missing, after using webmail I quite like the interface now, I don't really want to move away from POP 3 as I have hundred of historical emails backed up, it's historical really but will do what you suggest, I do hope Talktalk come ip with a final solution regarding emails 

[Billx]

Hi @davidl1 

You should do the settings as described on ‎28-03-2025 11:01 PM above,

from "To get your TalkTalk Community verification code, going to your Inbox folder, instead of your Spam folder:"

The name of the folder does not make any difference, Spam or Junk is exactly the same.

I have downloaded Thunderbird myself, but have never used it and have not set it up yet. So I don't know what Thunderbird's behaviour is or will be.

Try doing the settings above, and it could be, that Thunderbird has no problem.

Doing those settings will not adversely affect Thunderbird.

Bill

[davidl1]

Hi Bill, My problem is that I use Thunderbird with POP3 on my desktop, Thunderbird does not have a spam folder but has a junk folder, codes and notifications from Talktalk are just not downloaded, I am now into habit of checking the spam folder in webmail to see if have have missed anything ! 

[Billx]

I agree 100% with you @davidl1 re 'Talktalk to a Talktalk email addresses are going into spam' that that should not happen. But it is still happening. And Open-Xchange have a lot to do with it.

That's why I was forced to use TalkTalk webmail as I outlined above. That corrects and pre-empts TalkTalk's own emails from ending in the Spam folder. (All x@talktalk.co.uk emails are sent by TalkTalk themselves, never from customers. So they are in a separate category)

Edit: Also, all x@talktalk.co.uk emails are non-replyable.

Bill

[davidl1]

Perhaps so, but we are going way off track here, the issue is emails going into spam when they shouldn't be, since the recent changes ...

[Billx]

But it has still been a security issue, from last December until more recently, with the many spams that were being received by customers.

[GerryMac]

Hi,

I use and have been using my TT Email address to sign into My Account, TT Web Mail and off course, TT Community from 2008/9.

Cheers.

[davidl1]

That seems a ridiculous idea, but I do remember in some cases that being necessary, when at the time there was a security issue however that is historical now, the fact remains that emails containing pass codes to log into a Talktalk account sent from Talktalk to a Talktalk email addresses are going into spam, clearly this should not be happening and needs to be addressed, this has only happened since Open-Xchange has taken over the management of Talktalk emails ....

[Billx]

What I thought is, if a customer was not already using a non-TalkTalk email account (e.g. x@gmail.com) to login to MyAccount, then they were all asked to create one, and reregister for MyAccount. So I wasn't really sure how many were left out of that process.

So what that means is, if the customer wants all his emails from TalkTalk to be in one of his TalkTalk email accounts, then he has to forward all talktalk.co.uk emails back to TalkTalk. It works for me. All x@talktalk.co.uk emails are sent by TalkTalk themselves, never from customers.

Bill

[GEG64]

Bill, I don't remember anything about being asked 2 years ago to log in to My Account using a Non-Talk Talk email address.

I use my legacy Pipex address and have all the time

I wonder if what is happening is the legacy addresses are viewed as non-TalkTalk email addresses by the system so David and I and anyone else with a legacy email address never got asked to change and put in a non-TalkTalk address back then and can still login with our valid, if legacy, TalkTalk addresses.

It may possibly also be that the problem with the Spam folder and the delays in getting some emails is related to the system incorrectly viewing  our legacy email addresses as a spam addresses.

If so what happens next?

[davidl1]

Strange how the bills always arrive in the correct folder ! ....  I will wait to see what the answer from TalkTalk is 

[Billx]

@davidl1 

Yes, it does.  "you can report spam by clicking the mark as spam button"

But it also says 'to report spam and other suspicious emails to 'phishing@talktalk.co.uk'

Why would it say the second thing, if the first was sufficient.

Besides I have tested it and it hasn't done anything, apart from moving the email.

But we were talking about the opposite. I.E. when something has ended in the Spam folder, and it shouldn't be there.

Bill

[davidl1]

Hi Bill if you look at the information on using Talktalk mail it mentions that you can report spam by clicking the mark as spam button, surely it should work the other way round, when you click not spam ? also this problem has only just started it has not been an issue until now 

[Billx]

Yes, I agree with you.

But what has changed is that TalkTalk has been changing their systems, including in particular, email systems.

And I suppose there will be issues like this, whenever systems are changed.

Yes, TalkTalk's email provider should sort it, but one might have to wait a long time.

The 'not spam button', I don't think will do it.

As far as I can see, it simply moves the particular email from Spam folder to Inbox folder, nothing more.

Bill

[davidl1]

That's an idea, but I don't see what has changed, really it's up to Talktalk to sort the problem out, several accounts holders seem to have the same issue .... Talktalk's email provider should sort it, there must be a reason why the issue has just started, also clicking the not spam button in the spam folder should resolve the issue, it has done in the past I can't understand why there is constant email issues with Talktalk !