Everymail Email Experience

[CherryPicker9999]

Hi

I am a TalkTalk customer. I have a onetel.com email address.
I received an email from TalkTalk to sign up to Everymail Email Experience.

Howebver, I am stil a TalkTalk Fibre customer, so  isn't the emaiol service still free?
Why isn't my onetel email address linked to my TalkTalk account?

How can this be done, so my Onetel email remains active?

Regards

[CherryPicker9999]

Hi

I have added 3 email address to private notes.

Regards

[Mandisa-TT]

You need to add the primary as well as subsidiary ones on your profile under private notes, there is enough space. Let me know when done and I will be able to proceed.

[CherryPicker9999]

Thanks.

I have added this already, after reading a sticky.
Do I need to add just the primary email onetel account, or all subsidary ones already linked to it?
(Is there space in the notes)?

[Mandisa-TT]

Hi @CherryPicker9999 Thank you for bringing this to our attention. I have located your account and confirmed that you have an active broadband account. I can escalate this matter to ensure your email is linked to your broadband account and excluded from the migration, so you won't be charged for an email account or have it closed. Please add a private note to your profile with the email you wish to link, and if you have multiple emails, kindly include all of them in your private note.