Folders

[Colin*P]

I am unable to see my folders. They are there in Mail/Folders but I am unable to see them. Why is this?

[Ady-TalkTalk]

Thanks for letting us know. 

Ady

[Colin*P]

Hi Ady, just as an addon to this matter, I received an email on the 18th of December saying that my TalkTalk mailbox would be getting an update from the 20th of January. I had hoped that this might resolve my problem, but there has been no change to my mailbox that I can see.

[Ady-TalkTalk]

I've had nothing back. I'll chase them today, but as this is a 1 off issue its unlikely to get priority among their list of tasks. 

Ady

[Colin*P]

Any news, Ady?

[Ady-TalkTalk]

I can see why you would think that. For some reason I'm not able to replicate this on 3 different test mailboxes. 2 are TalkTalk.net and 1 is Tiscali.co.uk. I'm waiting on the email team to confirm if they can identify or replicate this. 

Ady

[Colin*P]

Thanks Ady... sorry I thought I'd been abandoned

[Ady-TalkTalk]

Hi Colin*P, my apologies it seems the workflow tool wasn't pulling this topic into my queue. To make a complaint click on the complaint link at the bottom of every TalkTalk webpage.

I wasn't able to replicate your issue using 2 test accounts and have just received details of a 3rd account in and effort to attempt to replicate it there in case its a random issue. I'll let you know how I get on. 

Ady

[Colin*P]

OK. If I can't get help with my problem on Folders, can anyone help me on how to complain about the lack of Help?

[Colin*P]

If this is help I am unimpressed  -Surely someone can answer me. I have been with Tiscali/Talk Talk for over 20 years

[Colin*P]

Thanks, since the 10th I've tried Chrome and still the same, though I can see the folders on my Android phone but not on my PC

[Gliwmaeden2]

I'll re-escalate this thread for you, @Colin*P.

[Colin*P]

Hoping for a reply to mine of the 10th

[Colin*P]

I usually use Firefox but tried Edge and it's identical. Why would it look different and how do I get it to look a different way?

[Ady-TalkTalk]

You're view is significantly different to mine. Have you tried a different browser?

Ady

[Colin*P]

Mail

[Ady-TalkTalk]

Please provide a screenshot of what you're seeing but without any personal information.

Ady

[Colin*P]

As I said "I see nothing called "MyFolders" or an arrow" Am I able to send you a screenshot?

[Ady-TalkTalk]

You click on the + at the side of MyFolders and choose add new folder from the drop down.

Ady

[Colin*P]

How do I add a new folder?

[Ady-TalkTalk]

What happens if you select add new folder?

Ady