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Hacked Onetel email account and sending emails is now blocked

247cookie
Conversation Starter
Private Message TalkTalk
Message 5 of 5

I have had my Onetel email account hacked a few days ago and all of my social media apps have been taken over along with my Microsoft account.

 

Please can someone help me and look at my account? I have now been blocked from sending emails - probably as a security feature. How can I get back full control?

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4 REPLIES 4

Message 1 of 5

Hi @Ady-TalkTalk , I've managed to change my password successfully with the help of the telephone tech people. Thanks for your help too.

Message 2 of 5

Hi 247cookie, please reset your mailbox password using a new password never used before with this mailbox and you should soon begin to start sending mail normally again.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Message 3 of 5

@247cookie, Gondola is not usually on the forum these days.

 

Your post is in the queue for attention. 

 

Run antivirus and check for malware on all your devices. 

 

 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

247cookie
Conversation Starter
Private Message TalkTalk
Message 4 of 5

@Gondola can you help please?

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