Link Talktalk emails to my new broadband account

[Julie2000]

I have 5 Talktalk emails that need to be linked to my new broadband account. How can I do this. 

[siphosethu-TT]

You are most welcome, I'll snooze the thread till then. Bye for now

[Julie2000]

Ok, will get back on Thursday morning. Thanks 😊 

[siphosethu-TT]

I would be more than happy to check with you, yes you can message me right here. Thanks

[Julie2000]

It would be grateful if we could both check. It would give me more confidence. Do I just message back on this?  Thanks again for your help. 

[siphosethu-TT]

You can just contact us if you are unsure about anything and I'll confirm for you, I understand how frustrating this must be, but rest assured I'll do my best to make everything a bit easier. Will check together if that helps after the given timeframe. Thanks

[Julie2000]

No, if this can be done, I would be grateful. I have been told over 20 times that this was going to the back office or escalated but it never actually happens.  I just hope it works this time. Will I get conformation when this has been done? 

[siphosethu-TT]

You are most welcome, I'm glad I can help.

[siphosethu-TT]

I've sent the emails to the back-office team, linking of your emails should be processed within 48 hours (Working days). Is there anything else I can do for you?

[Julie2000]

Thank you 

[siphosethu-TT]

No worries I'll help link the accounts for you please bare with me. Thanks

[Julie2000]

Hi, we all got the emails regarding Everymail. I have been in touch with Talktalk about this since June, they say it can't be done but to try contacting the community to see if they could help. That's why I contacted you 

[siphosethu-TT]

Thanks for confirming that for me, please also confirm if you've received any comms regarding signing up to Everymail. Thanks

[Julie2000]

Hi   No restrictions for any of us, we can send and receive as normal. Just want the addresses linked to my account so we don't have to pay for them. Thanks 

[siphosethu-TT]

Hi there @Julie2000, please confirm if you are having any restrictions when using your emails. Thanks

[Julie2000]

Thank you for that. I have now put the 5 emails addresses on  there 

[Gliwmaeden2]

@Julie2000, you need to list ALL relevant email addresses in Private Notes  - that's an area found in Personal Information in the profile area. Nothing to do with Private Messages. 

Go via your avatar; settings; ....etc if you didn't find it through Ferguson's link, which took you to Fr8ys's information notice and the relevant profile link.

The Private Notes section is towards the end of the Personal Information area. Remember to SAVE CHANGES. 

[fr8ys]

@Julie2000 

There is no need to private message staff. 

They deal with your request on this thread when they return tomorrow.

[Julie2000]

Thank you,  but I cannot find the private messages for only Talktalk staff, I can only find the one for community members. 

[ferguson]

OK, thanks for clarifying. Please add the email addresses concerned as outlined here and then wait for the support team to pick this up when they are back online tomorrow. 

[Julie2000]

Hi, thanks for replying.

It is with Talktalk, They cut me off by mistake last year and I had to open a new account with them. They then say they cannot link the email addresses from my original account to my new account.