Need help from IT support to unblock emails

[Cwe5ty76]

Hi, 

Pls can someone from support help to unblock my emails?!

I have changed my email settings on my iPhone to the new encrypted host/port etc but my emails are still restricted. 

I have added my email to the private notes for you to see. Pls can you reactivate this email as have been promised this would happen twice within 48 hours & 2 weeks later I am still not able to access my emails.

Many thanks 

[Ady-TalkTalk]

I've just checked and your mailbox has full unrestricted access. You should check the settings you're using again. 

Ady

[Gondola]

Moderator note:  Two topics merged here to avoid duplication of TalkTalk Support effort.

[Cwe5ty76]

Thankyou for your reply. My primary address is definitely in the private notes section to be restored by support team.

I have also checked a couple of old phones to see if my email is still set up using port 110 & although one was inactive & on a phone that is not being used anymore this may have hindered the process too. 

Hopefully now IT support will be able to successfully restore my emails.

Thanks for your help! 

[Cwe5ty76]

Hi Ady,

Since your reply on 27/2 my advising you would add my mailbox to those that need to be restored to normal function, I still cannot access my emails on my iPhone. 

I have added my email to the private notes section today so you can see the email address that needs to be restored incase you didn’t have this previously.

many thanks

[Gondola]

I've asked that full access is restored for the mailbox email address in your Community profile, Personal information, Private notes. (Do check it's there - master mailbox address if using an alias address)

TalkTalk Support will respond here and then restore MAP4 / POP3 access as soon as reasonably possible. Until full access is switched back on, ask the user to use TalkTalk Mail webmail via an up to date Internet browser to keep in touch with email contacts.

Are you confident that no help is necessary checking the services / devices / email software for compatibility with TLS 1.2 encryption and the incoming and outgoing server settings in use? Did you identify the insecure settings, for example? The culprit device or software that got a stop on sending or mailbox access switched off because ports 25 (SMTP) or 110 (POP) or 143 (IMAP) were used?

[Ady-TalkTalk]

Hi Cwe5ty76, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Gondola]

Is the iPhone the only way you access your TalkTalk mailbox? All methods of connecting to the mailbox must use secure settings.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

TalkTalk Mail help
 Using TalkTalk Mail

 Email settings and device setup guides for TalkTalk Mail

 About TalkTalk Mail Plus

[Cwe5ty76]

Since today I am not receiving my pipex emails on my iPhone.

I have updated the secure settings as instructed in an email by talk talk but emails still not working

Please can someone from talktalk support restore my emails?