New email address issues Spam

[Pash02]

Hi Ya 

I created a new / spare email address 6 months ago solely for my voluntary work on compiling a foodbank lists for covering Greater Manchester.

But when i contact the foodbanks for updates ( every 4 months)  about 20 are saying the e mails are going to their spam folder or they haven't received an e mail.

This is the second round of e mails that it has happened to.

Why is this happening as i don't want to go back to using my personal e mail address again?

xxxxxx

I use outlook for my e mail client for both personal and this new e mail 

Thanks 

[nambuso-TT]

What you can do is to Ask the foodbank to whitelist your email address, they can add you to their “safe senders” list or mark your message as “Not Spam.”

 

[nambuso-TT]

Okay thanks, since you mentioned that you are using outlook to access your emails, I will need you to use webmail so we can better diagnose the issue as outlook is a party.

[Pash02]

Hi ya

I am able to send and receive emails.

The problem is quite a few are going to people's spam folder or they are not receiving them

.

[nambuso-TT]

So basically you can confirm that you are able to receive emails however you are unable to send?

[nambuso-TT]

I have removed your email address above as this is a public platform.

[Pash02]

No it can be to other  people also along with other homeless charities.

I thought it may have been because its a new e mail.

Thanks 

[nambuso-TT]

Hi there @Pash02 I am very sorry to hear this. Just to confirm, this only happen when you send emails to foodbank?