Please link my mailboxes to my TalkTalk broadband account

[Trohan]

I have been getting emails telling me to move to everymail if I want to keep my mailboxes. I have 5 mailboxes of which 2 have had sending emails disabled. I am a current TalkTalk broadband customer and have been for at least 10 years. 

Please link my mailboxes to my TalkTalk broadband account before they are completely disabled.

Details entered into Private area of profile as required.

Thankyou

[Gliwmaeden2]

Sadly staff are not back on here before Monday, @Trohan.

It could be worth logging this as a complaint. 

Check out the procedure, linked at the foot of any Talktalk page. 

[Trohan]

Having said on 5th Sept that the issue should be resolved within 48 hours I now find that the email addresses in question are no longer available. Will you please sort this out!

[mandisa1-TT]

You are most welcome:)
Enjoy the rest of your day and take care

[Trohan]

Thanks for your help

[mandisa1-TT]

Thank you so much for the information @Trohan , i have completed a form for you and the back office team will have this resolved for you. The 2email addresses you have listed, full functionality should be restored within 48 working hours

[Trohan]

I've updated PN with the 2 addresses at the bottom.

[mandisa1-TT]

Thank you.

[Trohan]

OK give me 15 mins

[mandisa1-TT]

You listed more than 5 Email addresses on your private notes, however you have stated 2email addresses which have had sending emails disabled, i will need for you to please confirm the email addresses that are still affected please.

[Trohan]

They are already there.

[mandisa1-TT]

Thank you for confirming that for me. Can you please send me the 2 email addresses that have been restricted, via PM please.

[Trohan]

Hi there. I have received these messages as mentioned in an earlier message.

[mandisa1-TT]

Thank you so much for escalating this @ferguson 

Hi there @Trohan I would love to look into this for you, however i will need to confirm a few details. Have you received communication from us, that we are migrating your email account over to Everymail?

[ferguson]

I have re-escalated this yet again, I hope you get it sorted.

[Trohan]

Hello

I still haven't seen any progress at this end. Time is running out. What happens if the cut off date is passed and it still isn't sorted

Thanks

[kanya-TT]

Hey there, @Trohan. The issue appears to be still in progress, we've seen a lot of cases resolved over the last week. We are hoping we will get an update soon as all cases are solved.

Kanya

[ferguson]

TalkTalk are by all accounts working on this still. If your email addresses have been notified to them already then you can just wait I'm afraid. The support team won't be back online until Monday, I have flagged this up for them to give you an update as best they can.

[Trohan]

Can I check if there has been any progress with this yet. I still can't send emails from the 2 accounts in question. Can it be guaranteed that this will be fixed by 8th Sept? If not how can this be resolved?

[Trohan]

OK thanks.

[Philile-TT]

If you submitted them before it not a problem, they will all be linked into one account as the form was submitted.