Tiscali / TalkTalk email problems

[TM10265*]

Since the latest transition to Everymail I am unable to send emails without subscribing to Everymail. (28.07.2025 )

I have been a Tiscali / TalkTalk customer for a long period of time utilising our @Tiscali.co.uk email addresses to date without any problem.

Considering that I am a broadband customer on contract. Why should I subscribe and why is our emails unable to send.

Have been in contact with TalkTalk on regular occasions each time I receive an emails regarding Everymail and was advised to ignore as they confirm I was an active customer.

[kanya-TT]

Hey there, @TM10265*, unfortunately we are still working on the is and we'll update you soon as we have made progress.

Kanya

[TM10265*]

Good evening Mandisa-TT

Can you please advise / update if any news regarding the inability to send emails due to migration to Everymail and now being asked to subscribe?

[TM10265*]

Good morning Mandisa-TT.

Thank you for your response and I hope you can resolve this problem as soon as possible.

[Mandisa-TT]

Please confirm that you have only two email addresses. If you have any additional email addresses, they will also need to be included in the private notes.

[Mandisa-TT]

Hi @TM10265* I have found your account and can confirm that you have an active broadband service. Both email addresses listed in your private note are linked to this account. I have escalated your case since you should not have been impacted by the migration. You will not need to pay for your email services. I have submitted a web form to ensure you are excluded from the migration. Additionally, I have raised your email issue, and we will update you as soon as we receive a response. I apologize for any inconvenience this has caused.

[Mandisa-TT]

I will check this for you.