Unable To Receive Quidco Emails

[lilyflower]

Hello!

I haven't received any emails from Quidco for a while now and after writing to them through their Messaging system I was assured that there're no problems on their end.

I've done all the simple things like checking Spam Folders and Filters but there's nothing from Quidco in the Spam Folder and I don't have any Filters.

So I was just wondering if any other Quidco users aren't receiving Tracked, Confirmed & Declined emails and if you're out there, Ady, if you could check if there're any Blocks on my account please?

Thank you for reading.

[Thabile-TT]

Thank you very much I received it now.

[lilyflower]

I've put the answer to your question in my Personal Information Private Notes. 😊

[Thabile-TT]

I'm sorry but I still never received your private message, please go to you community profile and send the response under notes. 

[lilyflower]

I did reply to your Private Message about my Email Address through Private Messages, Thabile. I've now replied to the second Private Message you've sent me through Private Messages as well with the same answer. ☹️

If you aren't receiving my Private Messages, could that be why Ady never got back to me last February? 😢

[Thabile-TT]

Thank you however if you sent an email it goes to the department that deals with emails, I need you to reply under the private message you received from me. 

[lilyflower]

I replied to your Email Address question about 44 Minutes ago. I've just replied to it again about 3 Minutes ago.

[Thabile-TT]

I have checked and there is no private message from your side please check and answer privately the information I requested on private message. thanks.

[lilyflower]

I don't know if I'm meant to acknowledge answering your Private Message but I have answered your Private Message. 😅

[Thabile-TT]

I will need to ask you for some information that is account specific, I will have to send you a private message please respond privately then after we come back here. 

[lilyflower]

I'm still using MacOS Catalina. 😅

[Thabile-TT]

Can you tell me the version of the operating system on your devices used?

Monterey 12 or latest versions

Big Sur 11

Catalina or older versions

[lilyflower]

Mac OS. 😊

[Thabile-TT]

I need to know the operating system on your PC?

Windows or

Mac OS

[lilyflower]

I am using a Personal Computer. 😊

[Thabile-TT]

Thanks for the response. I need to know what device are you using when accessing your email?

Personal Computer

Laptop

Smartphone

Tablets or

Gaming consoles

[lilyflower]

I can confirm that I do not have active monitoring which is solely dependent on my Broadband or Telephone line. 😊

[Thabile-TT]

Thank you very much for confirming.Do you have any active monitoring for life threatening health reasons which is solely dependent upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector

[lilyflower]

I can confirm that I am able to access my Internet. 😊

[Thabile-TT]

We are going to run some checks on the account so that we can see where the issue is. Please confirm if you are able to access your internet?

[Thabile-TT]

Thanks for confirming. I'm looking at your account as we speak so I can help you fix this issue.