Unable to send email can receive

[fedman11]

Hi

Today 15/09/25 found that my emails are not being delivered either via Thunderbird or directly from web mail site, however I seem to be receiving mail ok.

I have rebooted router, checked server settings all correct also tried from our other computer.

I would be grateful if this problem could be fixed.

I have since noticed others on the forum who also cannot send emails. I never received any info from TT regarding linking email address to account number. Anyway I have added my account number to my profile, and email address in private notes so would be grateful if I could return to sending emails.

A long term TT customer.

Regards

[Mandisa-TT]

* Logged in to webmail, the blue task bar going across the screen has 3 horizontal lines on top of each other. Click on this icon
* Once selected, it will bring up a list of options. The first option, which is ‘all settings’, is the one we need to select.
* In the left side menu, click the Mail to expand.
* Select Rules to expand. Then select the Auto-Forward.
* Enter the email address that you would like to forward all incoming email messages to this email address.
​​​​​​​* Once done adding it, click Appy Changes if you are okay with the changes.

[fedman11]

Sorry not very tech here, is this on TT or my gmail account

[Mandisa-TT]

We need to check to see if there's an email redirection or auto-forward rule in place for your mailbox. Could you check for me?

[fedman11]

Firefox on all

[Mandisa-TT]

Thank you, What browser are you using?

Google Chrome
Safari
Microsoft Edge
Internet Explorer
Firefox
Other

[fedman11]

Yes to BT both from web app and my client Thunderbird.

Gmail remains silent for TT sent emails sent from either web app or Thunderbird?

[Mandisa-TT]

Thank you so much for the update, please confirm if you are able to access your TalkTalk email account through https://apps.talktalk.co.uk/appsuite/?

[fedman11]

A bit more info.

I can now send emails from my Thunderbird to a BT email address.

But not to either of our gmail accounts

Regards and thank you for your patience Mandisa-TT

[fedman11]

I can see emails and personal details using the app link but not my main TT account unless I sign in directly

[Mandisa-TT]

Thank you,

Please confirm if you are able to access your TalkTalk email account through https://apps.talktalk.co.uk/appsuite/

[fedman11]

I'm normally using Thunderbird on all computers , but problem is also there when signed into TT webmail

[fedman11]

One point noted was if I send it to my TT address from the same same address it delivers.

[Mandisa-TT]

Let me know how are you accessing your email service. Are you using the TalkTalk webmail ( https://apps.talktalk.co.uk/appsuite) or using an App or Program from your device?

How are you accessing your email?

1) TalkTalk Webmail / Through the TalkTalk website
2) App or Program on your device
3) Both (TalkTalk Webmail and Apps or Program)

[fedman11]

Looks like everyone   including bt internet

[Mandisa-TT]

Thank you so much for confirming the details

Are you having problems sending emails to everyone, or just an individual or single domain name (e.g. @gmail.com)?

*Everyone
*Individual email address or single domain only

[fedman11]

Found it thanks and sent

[Mandisa-TT]

Thank you @Anonymous

[Gliwmaeden2]

Top right. Click on the notification number by your avatar and open the envelope for the message area, @fedman11.

[fedman11]

Sorry cannot find where private messages are.

[Mandisa-TT]

I have sent you a private message, please refer and respond to the message privately.