Your TalkTalk mailbox will soon be closed

[brangywhite]

I've been in contact with customer services numerous times stating im a broadband customer but keep receiving emails saying my emails will stop.  My situation is that I signed up for a new account with a new email address rather than renewing my account.  My old email is receiving emails about it closing..  it is concerning as my wife only uses her talktalk email address.

[brangywhite]

I just wish i hadn't recently renewed my contract.  What's the point when you can't use your email.  Has anyone had their service reinstated?  I'll be binning off talktalk as soon as i can after being with them since the beginning 20+ years

[kanya-TT]

Hey there, @brangywhite. We apologize for this we will need to fill in a webform that will have the escalation team remove this incorrect sent to you seeing that you have active broadband. 

Kanya