Your TalkTalk mailbox will soon be closed

[brangywhite]

I've been in contact with customer services numerous times stating im a broadband customer but keep receiving emails saying my emails will stop.  My situation is that I signed up for a new account with a new email address rather than renewing my account.  My old email is receiving emails about it closing..  it is concerning as my wife only uses her talktalk email address.

[mandisa1-TT]

Hi there @brangywhite We apologize for the delay in response, however we are still waiting for feedback.

[brangywhite]

Today is the 27th January so I presume that the email addresses of me and my family have all been deleted now?

[siphosethu-TT]

@brangywhite please note that we are going to have this looked into for you and get back to you as soon as I have feedback. I am really sorry about the inconvenience that this must be causing you. 

[siphosethu-TT]

Thank you @Gliwmaeden2.

[Gliwmaeden2]

@siphosethu-TT the email address has been listed in Private Notes by this customer since back in August. 

Please check back to the earlier responses in the thread. 

[siphosethu-TT]

Please confirm once this has been completed.

[siphosethu-TT]

Hi there @brangywhite, allow me to have this looked into for you. Please confirm the email address you are having issues with, kindly have it added in your private notes. Thanks

[brangywhite]

Thanks.  Im just concerned that the latest email said that after 27th Jan the email account will be deleted so time is pressing.

[nambuso-TT]

Hi there @brangywhite I can confirm that we are still investigating the issue. Please bear with us as we take the time to resolve it, and I'll update you as soon as I have more information. Thank you!

[brangywhite]

Any update please?

[nambuso-TT]

Hi there @brangywhite Thanks for letting us know. We are looking into this for you and we will let you know once we have some feedback. Thanks

[brangywhite]

It says account deletion notice.

Your Everymail Subscription has been cancelled because it was not set to auto-renew. To restart your subscription, click Subscribe.

If you don't restart your subscription by 27 January 2026, your account and data will be permanently deleted.

[Philile-TT]

@brangywhite just to confirm what the error message you getting when you try logging into the email? 

[Philile-TT]

@brangywhite thank you for confirming that. Please wait for an update, once I get feedback I will let you know. 

[Gliwmaeden2]

It stopped working because you stopped paying Everymail, @brangywhite.

After you subscribed, it had nothing more to do with Talktalk, whereas if you had left the emails set up connected with your My Account, through Talktalk completing the webform, it would have been Talktalk's responsibility. 

It's important that Talktalk is able to confirm whether it will be possible to move these email addresses back into your current subscription, so I'll give them a nudge to chase this up again for you. 

[brangywhite]

I unsubscribed and that's when it totally stopped working.

[Philile-TT]

@brangywhite you will need to unsubscribe directly with EveryMail, I just need to find out of it is possible to re-instate on our side. 

[Gliwmaeden2]

@brangywhite, signing up with Everymail would have taken the emails out of Talktalk's remit - shouldn't have been done, as it sadly complicated the situation further and means that it is now essential for staff to try to relink the addresses to your current Talktalk account. 

@siphosethu-TT, is it possible to complete the web form all over again for this customer as it should be possible to treat the addresses like any former customer returning to Talktalk for their service?

[brangywhite]

@siphosethu-TT  I did months ago.  I signed up for a few months in the hope it would get sorted as my daughter needed access to her emails urgently.  I am a broadband customer so shouldn't be needing to pay for the email service.  When i stopped the subscription as i didn't want to pay extra for it, my email has been deleted it seems.

[siphosethu-TT]

Hi there @brangywhite, please confirm if you received comms asking you to sign up to every mail. The comms should have came in via mail.