Your TalkTalk mailbox will soon be closed

[brangywhite]

I've been in contact with customer services numerous times stating im a broadband customer but keep receiving emails saying my emails will stop.  My situation is that I signed up for a new account with a new email address rather than renewing my account.  My old email is receiving emails about it closing..  it is concerning as my wife only uses her talktalk email address.

[nambuso-TT]

@brangywhite Thank you for providing the above information, I have read through your previous conversations with us, just to confirm, the email in question is the same one that you initially subscribed to every mail with? If you previously subscribed to every mail using this email address, we are unable to retrieve that email back from every mail and link it to your existing broadband account. I am doing a follow up on the escalation that was sent for you and will provide you with feedback. 

[brangywhite]

 

[nambuso-TT]

Is the sign-up option available when you login to your email account? 

[brangywhite]

No as I think my account has been deleted. 

[nambuso-TT]

Hi there @brangywhite. Please confirm if you are able to make and receive emails.

[brangywhite]

Any update?  My first post on this topic was literally 7 months ago.  I find this very disappointing.

[mandisa1-TT]

Hi there @brangywhite We apologize for the delay in response, however we are still waiting for feedback.

[brangywhite]

Today is the 27th January so I presume that the email addresses of me and my family have all been deleted now?

[siphosethu-TT]

@brangywhite please note that we are going to have this looked into for you and get back to you as soon as I have feedback. I am really sorry about the inconvenience that this must be causing you. 

[siphosethu-TT]

Thank you @Gliwmaeden2.

[Gliwmaeden2]

@siphosethu-TT the email address has been listed in Private Notes by this customer since back in August. 

Please check back to the earlier responses in the thread. 

[siphosethu-TT]

Please confirm once this has been completed.

[siphosethu-TT]

Hi there @brangywhite, allow me to have this looked into for you. Please confirm the email address you are having issues with, kindly have it added in your private notes. Thanks

[brangywhite]

Thanks.  Im just concerned that the latest email said that after 27th Jan the email account will be deleted so time is pressing.

[nambuso-TT]

Hi there @brangywhite I can confirm that we are still investigating the issue. Please bear with us as we take the time to resolve it, and I'll update you as soon as I have more information. Thank you!

[brangywhite]

Any update please?

[nambuso-TT]

Hi there @brangywhite Thanks for letting us know. We are looking into this for you and we will let you know once we have some feedback. Thanks

[brangywhite]

It says account deletion notice.

Your Everymail Subscription has been cancelled because it was not set to auto-renew. To restart your subscription, click Subscribe.

If you don't restart your subscription by 27 January 2026, your account and data will be permanently deleted.

[Philile-TT]

@brangywhite just to confirm what the error message you getting when you try logging into the email? 

[Philile-TT]

@brangywhite thank you for confirming that. Please wait for an update, once I get feedback I will let you know.