email & password combination not recognised

[Foneman]

Hi,

I have a dsl.pipex.com email now due to talktalk changing unencrypted emails

I can't send or receive emails as my old pipex email password is not recognised by talktalk.

I have tried to change password but I have no talktalk account number.

my web account is still working but my laptop using outlook & iphone are not working.

Question is how can I access a new talktalk password ?

[Chris-TalkTalk]

Hi Foneman,

The outgoing server is smtp.talktalk.net (not smt.talktalk.net)

Chris

[Foneman]

Hi Ady.

First of all many thanks for getting my Pipex mail re-instated.

I have no problem receiving mail on my iPhone but can't send mail.

All the outgoing settings are smt.talktalk.net  server port 587

I get an error message Bt internet username or password is incorrect.

My iPhone network is with Bt.

The question is do I try using Bt outgoing secure server settings?

[Ady-TalkTalk]

Sorry for the delay in getting the mailbox reactivated. 

Ady

[Foneman]

Hi all,

My email has still not been activated even though all talktalk settings have been installed.

My web mail is still ok.

Could it be that as I am a original customer of pipex, that I have not an account with talktalk.

my iphone contract is with Bt & I always thought that Bt server handled either incoming or outgoing messages on my phone. At the moment when I check to see if I am connected I get a message that says Bt internet password or username incorrect ?

[Ady-TalkTalk]

You're welcome.

Ady

[Foneman]

Many thanks Ady.

[Ady-TalkTalk]

Hi Foneman, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Ady-TalkTalk]

Hi Foneman, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

[Foneman]

I have all the talktalk settings installed on my iphone for 2-3 days now.

What happens now to get my email service back ?

I was trying to login to Ryanair yesterday & they send a login code which is

only available in my Web mail, once you leave the Ryanair page the code expires.

[Foneman]

I have all the talktalk setting installed in my iphone for a couple of days now.

What happens now  to get reconnected ?

Yesterday I was trying to log into Ryanair & they require an input  login code which is now only

available in my web mail, once you leave the Ryanair page the code expires.

[Foneman]

Hi Gondola,

Thank you for your reply.

My iphone & outlook on windows 10 laptop were both setup with dsl.pipex.com settings.

Regards

[Gondola]

The iPhone is capable of secure mail. Windows 10 Mail is secure as is webmail access via an up to date Internet browser.

Just to be sure, did you identify which device or email software was using insecure settings?

[Foneman]

Hi all,

Many thanks for all the information to reactivate my email account.

I have now entered all the required talktalk fields

I am using a apple phone with latest software ios 15.7.3 also my windows 10 laptop.

Would you please add my email address to the list to reactivate.

Many thanks

Foneman

[Gondola]

You don't need a new password because the password you use to access your mailbox via webmail is the same password that's used in an email app or other email software. It's just that the password isn't being authenticated because access to the email app via outlook and iPhone has been withdrawn due to the continued use of insecure encryption settings.

If you saw the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this you will no longer be able to receive or send emails via this email app or software" then the email address receiving that notification has been limited to webmail only access as a last resort action by TalkTalk to stop the use of insecure email.

TalkTalk Mail webmail is secure by design using an up to date Internet browser.

Select here:  Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

You will be able to get email access restored to email apps or software including mail collection services so long as you're ready to use up to date and secure email settings for all the ways you view emails. We can advise on device and software compatibility and provide customer setup guides. Just let us know each mail collection service, each device, its operating system and email software including version that are in current use.

For a definitive check of settings take screenshots of the incoming and outgoing server settings, image edit to obscure the first part of the email address and upload here using the Camera icon (desktop browser) or Picture icon (mobile browser) above this reply area.

When you confirm the secure settings are ready I can request TalkTalk Support to restore full access. TalkTalk Support will respond here and access will be restored usually within a couple of working days.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

 Email account holder name

 Scroll down to Private notes to add the email address(es)
and TalkTalk or MailPlus customer account number

 Check and Save changes

Select here:  Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
 TalkTalk Mail Support

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