outgoing email blocked on my main a/c , note only outgoing

[Flossy4]

Since 3 days been waiting for this to be fixed.  It was "escalated" on Thursday - no action, no feedback in fact NOTHING from TT  so Question?  When will this be fixed

[Philile-TT]

@ferguson @Gliwmaeden2 thank you for the support. 

[Philile-TT]

@Flossy4 thank you for the confirmation. 

[Flossy4]

Now solved Tues 4.30pm   It was a change of password security matter, which I didchange  almost 1 week ago, only took 2 mins   Thanks

[fr8ys]

As I said, I have escalated today for staff to pick up when they are able to, but as @Gliwmaeden2 advised they may not be able to do anything as the 3 day timeline will still be in effect.

Also all they can probably do is pass a message on as it's actively being dealt with by another team.

[Flossy4]

Just spent 45 mins on phone to try to get time of expected Manager's call. Originally told in conversation Tues between 4 -6pm which is no good as I will be abroad.  I need excalation to call and fix before 5pm today Monday please as I have to be 10 miles away by 6pm. Can you please assist as no one else seems able to Thanks   Malcolm Flanagan

[fr8ys]

Sorry, when you said all done and that you had received a call I assumed you meant they had sorted this on the call.

I'll re-escalate this for you.

[Flossy4]

Not sorted at all   I need a call to fix this outgoing email issue fast PLEASE

[Flossy4]

no call yet as at 10am Monday   What can you do to get this call & fix by noon please?

[fr8ys]

Pleased to hear it's sorted.

[Flossy4]

Thanks & all done  - someone from TT did call me Sat late afternoon but I was out

[Flossy4]

Thanks for info - not impressed with TT been with them pre TT 25 years

[Flossy4]

Both

[ferguson]

@Flossy4 

Is this via webmail, an email client, or both?

Do make sure that you complete the details mentioned by @fr8ys earlier as this will make it easier for the support team to help.

[Gliwmaeden2]

@Flossy4, if the issue was escalated on Thursday, day 1 was to Friday, but they don't count weekends, so day 2 is Monday, day 3 Tuesday. 

It may not be possible for staff to chase it until Wednesday to allow the full time to elapse. 

[fr8ys]

Staff will pick this up on their return on Monday.

[fr8ys]

I have removed your email address from the heading for security reasons as it's not a good idea to show on an open public forum.

You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced.

Also include your email address in the private notes field so staff can view this. No-one else can.

Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you