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email support

Ask us about your TalkTalk email account and Webmail.

Message 62 of 62

You are impossible to contact when there is an issue, you have the worst BOTs going with their limited responses! You re-route me to UW, who say it is an issue at TalkTalk and so the circle starts again! How do you stay in business?

61 REPLIES 61

Message 41 of 62

5 days with no email access, no phone

call to explain why. Why is this happening?

Staff

Message 42 of 62

@birty1 please advise if you still require assistance

Phili

Message 43 of 62

...and still no emails being received, great customer service!!!

Staff

Message 44 of 62

It was an error on my end, for not informing the customer to send it privately.

Message 45 of 62

I have completely removed it again - should never have any of it displayed at all.

Gliwmaeden2, a fellow customer.

Staff

Message 46 of 62

Thank you for picking that up @Gliwmaeden2 I have edited it after capturing.

Message 47 of 62

@mandisa1-TT / @birty1

The mobile number should not have been displayed in the public thread: only sent by PM to staff or saved in Private Notes in the profile area.

I have removed it from public display.

Gliwmaeden2, a fellow customer.

Staff

Message 48 of 62

Thank you. We will now pass this to a case manager who will complete further diagnostics to assist with your issue, and we will contact you on your preferred number in the next 3 working days (not including Saturday and Sunday).

Message 49 of 62

XXXXXXX

Staff

Message 50 of 62

Kindly bear with me, I am trying to have this escalated this for you. Please confirm your mobile number?

Message 51 of 62

This is a joke, the BOT doesn't recognize the mobile number on the account OR the landline taken from my account page, it asks for the postcode and name, it repeats it back and drops the call ...useless absolutley useless

Message 52 of 62

no communication advising me to subscribe to Everymail.

Staff

Message 53 of 62

Please check if you received any communication advising you to subscribe to Everymail.

Message 54 of 62

Yes the account was, UW say talktalk is still responsible for the email side? I have just come off the phone with then

Staff

Message 55 of 62

Please check if you received any communication advising you to subscribe to Everymail.

Staff

Message 56 of 62

Thank you for confirming that, looking into your account it has been disconnected on our end as it was migrated over to Utility warehouse on 11/12/2025.

Message 57 of 62

yes

Staff

Message 58 of 62

Are you using webmail?

Message 59 of 62

Hi, I can log in to the account but NO emails are coming though for over 48hrs

Staff

Message 60 of 62

Can you please elaborate on the issue you are having, we might be able to assist you on this platform.