talktalk are useless

[birty1]

You are impossible to contact when there is an issue, you have the worst BOTs going with their limited responses! You re-route me to UW, who say it is an issue at TalkTalk and so the circle starts again! How do you stay in business? 

[birty1]

oh course i do ...shalli just post it publically?

[Gliwmaeden2]

@birty1, staff said 3 working days from Friday, so they probably cannot chase up till after Wednesday for you.

[ferguson]

Did you have a talktalk email address, or a pobroadband/mypostoffice one?

[birty1]

Now 

6 days with no email access, no phone call to explain why. Why is this happening? Lte's hope i have NOT missed anything urgent. Talktalk you are crap!! escalation my *@#][!![]'#[@#]!*!!

[Philile-TT]

@birty1 the escalation was submitted on Friday, as advised above please allow 3 working days to be contacted.  

[birty1]

5 days with no email access, no phone 

call to explain why. Why is this happening?

[Philile-TT]

@birty1 please advise if you still require assistance

[birty1]

...and still no emails being received, great customer service!!! 

[mandisa1-TT]

It was an error on my end, for not informing the customer to send it privately.

[Gliwmaeden2]

I have completely removed it again  - should never have any of it displayed at all.

[mandisa1-TT]

Thank you for picking that up @Gliwmaeden2 I have edited it after capturing.

[Gliwmaeden2]

@mandisa1-TT  / @birty1 

The mobile number should not have been displayed in the public thread: only sent by PM to staff or saved in Private Notes in the profile area.

I  have removed it from public display. 

[mandisa1-TT]

Thank you. We will now pass this to a case manager who will complete further diagnostics to assist with your issue, and we will contact you on your preferred number in the next 3 working days (not including Saturday and Sunday).

[birty1]

XXXXXXX

[mandisa1-TT]

Kindly bear with me, I am trying to have this escalated this for you. Please confirm your mobile number?

[birty1]

This is a joke, the BOT doesn't recognize the mobile number on the account OR the landline taken from my account page, it asks for the postcode and name, it repeats it back and drops the call ...useless absolutley useless

[birty1]

no communication advising me to subscribe to Everymail.

[mandisa1-TT]

Please check if you received any communication advising you to subscribe to Everymail.

[birty1]

Yes the account was, UW say talktalk is still responsible for the email side?  I have just come off the phone with then

[mandisa1-TT]

Please check if you received any communication advising you to subscribe to Everymail.