unable to sign in my account

[tombrandon]

engineers can you please help me sign into my e-mail address very urgent

[Shellsteph]

This isn’t letting me sign in even sent a code to my email and still not letting me sign in

[Gliwmaeden2]

@Rakibkhan26, please look back through this thread for previous replies about starting your own thread, completing community forum profile etc. 

There is no staff support before Monday now. 

[Rakibkhan26]

Hello 

[Rakibkhan26]

Can't sign into my account 

[Gliwmaeden2]

@Faiza81,

Please see replies above re starting a new thread and complete your community forum profile details for Talktalk staff to identify your account. 

Make it clear in your new topic whether you are talking about your billing account or webmail. 

[Faiza81]

I cannot sign into my account 

[Gliwmaeden2]

Please go to the broadband message board and click on start a topic as this is an unrelated thread, @Katiemgracey83.

Also complete your profile details (go via your avatar,  settings....Personal Information. SAVE CHANGES).

Staff will respond after the weekend. 

[Katiemgracey83]

Hi can you help my internet had gone down i

[Gliwmaeden2]

@Michelle-TalkTalk, @Dinnis did create a new thread but hasn't followed up.

It's here:

https://community.talktalk.co.uk/t5/Home-Phone/Land-line-phone/td-p/3083928

[Michelle-TalkTalk]

Hi Dinnis,

Please can you create your own topic and we can look into this for you. Please do not post any personal information on the Community.

Thanks

Michelle

[Dinnis]

My landlines has not worked for  7days can you please fix it. XXXXXXX REMOVED FOR SECURITY REASONS. 

[Edit: Please only follow up on your own thread, @Dinnis.]

[Ady-TalkTalk]

Hi Fredericka, were you a shell customer? If you were you still need to contact our shell team. 

Ady

[Fredericka]

I too cannot sign into my email account (postoffice) - 'password incorrect', but it is NOT!

Been trying for ages to get any answer.

[Ady-TalkTalk]

I've had your account suspended until I hear back from you. 

Ady

[Ady-TalkTalk]

Please run good quality antivirus and malware on all your internet connected devices.

Ady

[Ady-TalkTalk]

Hi asf484, is the affected account the one you used to register here on the community?

Ady

[asf484]

Someone is diverting all my emails to an unknown address and I am now unable to contact my talktalk account. I contacted them by telephone on Friday when the problem first became apparent and had a long interactive communication. IHAVE  CHANGED PASSWORD but this hasn't been sorted. Repeat: someone has stolen and is stealing all my incoming and outgoing emails and all previously stored emails. VERY URGENT ACTION REQUIRED

[Gliwmaeden2]

@Noah1165, you have posted this on an unrelated thread.

Please go via "help with your service" in the forum menu and select one of the message boards to do with your Internet service.

It'll be Broadband/ full fibre or whatever is most relevant to your situation. Then click start a topic to begin your thread and explain the issues you've been having. 

You'll also need to complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings etc to complete Personal Information and click on SAVE CHANGES, at the bottom of that area.

Staff will respond to your new thread during the day. 

[Noah1165]

Hello 

[Noah1165]

Hi 

My router completely died last night no lights nothing, so I have no Internet