unable to sign in my account

[tombrandon]

engineers can you please help me sign into my e-mail address very urgent

[Ady-TalkTalk]

Hi Fredericka, were you a shell customer? If you were you still need to contact our shell team. 

Ady

[Fredericka]

I too cannot sign into my email account (postoffice) - 'password incorrect', but it is NOT!

Been trying for ages to get any answer.

[Ady-TalkTalk]

I've had your account suspended until I hear back from you. 

Ady

[Ady-TalkTalk]

Please run good quality antivirus and malware on all your internet connected devices.

Ady

[Ady-TalkTalk]

Hi asf484, is the affected account the one you used to register here on the community?

Ady

[asf484]

Someone is diverting all my emails to an unknown address and I am now unable to contact my talktalk account. I contacted them by telephone on Friday when the problem first became apparent and had a long interactive communication. IHAVE  CHANGED PASSWORD but this hasn't been sorted. Repeat: someone has stolen and is stealing all my incoming and outgoing emails and all previously stored emails. VERY URGENT ACTION REQUIRED

[Gliwmaeden2]

@Noah1165, you have posted this on an unrelated thread.

Please go via "help with your service" in the forum menu and select one of the message boards to do with your Internet service.

It'll be Broadband/ full fibre or whatever is most relevant to your situation. Then click start a topic to begin your thread and explain the issues you've been having. 

You'll also need to complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings etc to complete Personal Information and click on SAVE CHANGES, at the bottom of that area.

Staff will respond to your new thread during the day. 

[Noah1165]

Hello 

[Noah1165]

Hi 

My router completely died last night no lights nothing, so I have no Internet 

[Ady-TalkTalk]

Hi Rovers17, please start a new topic and include as much information as you can so that we can help you. 

Ady

[Rovers17]

Cannot log into my emails on my tablet i

[Ady-TalkTalk]

Hi Janesuart, please start a new topic with as much information as possible. This thread related to an incident in January and isn't relevant any longer. 

Ady

[Janesuart]

Hi I am unable to log in to my emails. It says you are not authorised to sign in and I'll be directed to log in, but it won't let me

[Arne-TalkTalk]

There is an outage at the moment.

[Nelsondebarca]

I am no able to sign in my account 

[Arne-TalkTalk]

There is an unexpected outage with My Account this morning

[BrianzonRE]

Why can't I sign in now

[Arne-TalkTalk]

Hi Hurst

Are you able to test with another handset?  T

he check base error could mean the actual handset is faulty/ not charged.  

[Gliwmaeden2]

@Hurst, there will be no staff support on here before Monday now. 

The customer you care for should be registered with Talktalk as vulnerable.

This should help support agents prioritise sorting this fault.

Please read this:

https://community.talktalk.co.uk/t5/TalkTalk-Accessibility/ct-p/talktalk-accessibility

Contact them by phone / Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you still need help via the forum, please return to the message board and click on start a new topic in the HOME PHONE section of the forum. 

You find this in the forum menu under "help with your service".

Also ensure that the customer's profile details are completed.

It's better if they can sign in in their own right. You must make it clear who is the customer and who is the carer in the profile. 

Go via your avatar; settings; drop down menu....Personal Information. 

There is also an area called Private Notes. SAVE CHANGES. 

You might also have to send in proof of authority to act:

https://community.talktalk.co.uk/t5/Articles/Power-of-Attorney-Authority-to-Act-Deputyship/ta-p/2205...

[Hurst]

Telephone XXXXXXX REMOVED FOR SECURITY REASONS is out of order, it originally stated check base. Now there is nothing. People dailing in get the ring tone but it does not ring on the phone. I have been trying for two days for some help. This line is connected to an emergency Care Link and we assume this is not working. I am Mr XXXXX, XXXXX carer.. On XXXXXXX REMOVED FOR SECURITY REASONS.