unable to sign in my account

[tombrandon]

engineers can you please help me sign into my e-mail address very urgent

[Michelle-TalkTalk]

Hi Dinnis,

Please can you create your own topic and we can look into this for you. Please do not post any personal information on the Community.

Thanks

Michelle

[Dinnis]

My landlines has not worked for  7days can you please fix it. XXXXXXX REMOVED FOR SECURITY REASONS. 

[Edit: Please only follow up on your own thread, @Dinnis.]

[Ady-TalkTalk]

Hi Fredericka, were you a shell customer? If you were you still need to contact our shell team. 

Ady

[Fredericka]

I too cannot sign into my email account (postoffice) - 'password incorrect', but it is NOT!

Been trying for ages to get any answer.

[Ady-TalkTalk]

I've had your account suspended until I hear back from you. 

Ady

[Ady-TalkTalk]

Please run good quality antivirus and malware on all your internet connected devices.

Ady

[Ady-TalkTalk]

Hi asf484, is the affected account the one you used to register here on the community?

Ady

[asf484]

Someone is diverting all my emails to an unknown address and I am now unable to contact my talktalk account. I contacted them by telephone on Friday when the problem first became apparent and had a long interactive communication. IHAVE  CHANGED PASSWORD but this hasn't been sorted. Repeat: someone has stolen and is stealing all my incoming and outgoing emails and all previously stored emails. VERY URGENT ACTION REQUIRED

[Gliwmaeden2]

@Noah1165, you have posted this on an unrelated thread.

Please go via "help with your service" in the forum menu and select one of the message boards to do with your Internet service.

It'll be Broadband/ full fibre or whatever is most relevant to your situation. Then click start a topic to begin your thread and explain the issues you've been having. 

You'll also need to complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings etc to complete Personal Information and click on SAVE CHANGES, at the bottom of that area.

Staff will respond to your new thread during the day. 

[Noah1165]

Hello 

[Noah1165]

Hi 

My router completely died last night no lights nothing, so I have no Internet 

[Ady-TalkTalk]

Hi Rovers17, please start a new topic and include as much information as you can so that we can help you. 

Ady

[Rovers17]

Cannot log into my emails on my tablet i

[Ady-TalkTalk]

Hi Janesuart, please start a new topic with as much information as possible. This thread related to an incident in January and isn't relevant any longer. 

Ady

[Janesuart]

Hi I am unable to log in to my emails. It says you are not authorised to sign in and I'll be directed to log in, but it won't let me

[Arne-TalkTalk]

There is an outage at the moment.

[Nelsondebarca]

I am no able to sign in my account 

[Arne-TalkTalk]

There is an unexpected outage with My Account this morning

[BrianzonRE]

Why can't I sign in now

[Arne-TalkTalk]

Hi Hurst

Are you able to test with another handset?  T

he check base error could mean the actual handset is faulty/ not charged.