Disappointing speed drop.

[mazapust]

My Fibre has dropped from 38mbs to 29mbs.  So, of course my wifi has dropped too.  TT used to have a handy chat or email link but they seem to have dropped that as I can't find either.  How are others doing?  If this is the best they can do, I will have to move.  Luckily my contract is up soon.

[FritzCT]

Hi mazapust

You'll need an OCE to pick this up for you but i don't think they are back until Monday morning. Perhaps a Community Star could flag it for you.

In the meantime have you tried powering down for 30 mins and connecting directly to the test socket. Those steps will save you some time once this thread is picked up.

Also make sure your profile is up to date as it is how the OCE's link your forum post to your actual account.

Fritz

[mazapust]

Thank you. Will see if they pick it up then

[OCE_Karl]

Hi mazapust

Tests are showing that the router is in sync at 40mb.

Are you testing your speeds wired via our speed tester ?

Thanks

Karl. 

[mazapust]

Yep, it's wired up.  But I could not get that speed.  Can you check back to the tests that I got?

[OCE_Karl]

Hi

I can see the previous 2 speed tests at 30mb.  Have you powered off the router for 30 minutes to clear the session, then run the speed tests again with the new session ?

Thanks

Karl. 

[mazapust]

Well i had it off for 10 mins.  I will try 30

[OCE_Karl]

Hi

With Fibre, the session stays active for about 15 to 20 minutes, so that's why I usually say about 30 minutes as this will allow any session to fully terminate.  If you turn the router back on before the session has closed, you are simply connecting to the same session and nothing changes.

Regards,

Karl. 

[mazapust]

Ok will see what happens.  Thanks

[OCE_Debbie]

Hi mazapust

Please let us know how you get on.

Thanks

Debbie

[mazapust]

I had an email asking if my prob was fixed but really it's not.  On most speed tests, I have lost speed.  But of course I am getting charged the same price.

[OCE_Chris]

Hi mazapust,

Just to confirm, did you try switching your router off for 30 minutes?

Chris

[mazapust]

Hi Chris.  Yes unplugged for a full half hour.

[OCE_Michelle]

Hi mazapust,

Could I just confirm, do you receive the same throughput speeds with 2 different devices? Have you also tried running the speed test wired with just the one device connected to the line? Have you ever tested with a different router?

Thanks

[mazapust]

Well we only have one wired, that's our PC.  They sent us a new router a few months ago but it packed up so we have had to resort to the old router.

[OCE_Karl]

Hi

Would you like to try a replacement router ?

Karl

[mazapust]

Well only if you think that it would help.

[OCE_Karl]

Hi

OK, I'l get one to you asap.  At least it's then something we can rule out.

Karl.

[mazapust]

Terrific thank you.  Will keep you posted

[OCE_Karl]

No Problem 🙂

Karl