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FIbre Support

Get expert support with your Fibre connection.

Account not created as new Customer with CityFibre

tleung
First Timer
Private Message

on ‎09-07-2023 08:12 PM

Message 4 of 4

Hi 

New to TalkTalk

I've had my FTTP installed since May, however since then have been waiting on an email coming through with my account number/details so I can create an account and god forbid pay some bills.

 

I'm wondering if anyone else has had this issue?  Internet is working fine but can't manage my account at all

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3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
In response to tleung

on ‎18-07-2023 03:02 PM

Message 1 of 4

Hi @tleung

 

It looks like the account has now been created , did you get the email with the direct debit details?  

 

it should have your account number in it, allowing you to register.

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tleung
First Timer
Private Message
In response to Arne-TalkTalk

‎10-07-2023 10:52 PM - edited ‎12-07-2023 11:26 AM

Message 2 of 4

Hi - @Arne-TalkTalk have done so

Thomas

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Arne-TalkTalk
Support Team
Staff
Private Message

on ‎10-07-2023 09:30 AM

Message 3 of 4

Hi @tleung

 

Can you add your full address to the private notes section of your community profile and I will try to locate your account. 

 

Thank you. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

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