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FIbre Support

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Problems logging into My Account

ColonelPanic232
Chat Champion
Private Message
Message 5 of 5

Hi there,


I'm having a problem logging into My Account at the moment. After a couple of mistakes I got this message;


"We have detected suspicious login behavior and further attempts will be blocked."


Will this problem resolve itself of its own accord, or will I need to contact someone to get the restriction lifted?


Thanks in advance,

CP .

- CP
0 Likes
4 REPLIES 4

Message 2 of 5

Thanks for replying Arne. Yes I was able to today; as you said, wait 24 hours and it will be fine.

 

P.S. Gliwmaeden, thanks for replying too.


Screenshot 2023-07-18 at 16-05-24 TalkTalk - Service Status.png
- CP

Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi ColonelPanic232

 

Its usually when the password has been inputted wrong in 5 attempts, it will auto reset in 24 hours. 

 

Since your post yesterday have you been able to log in?  

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

Wait 48 hours, @ColonelPanic232.

 

Be glad that too many attempts is treated as suspicious as it does mean that nobody else can keep trying either!

Gliwmaeden2, a fellow customer.
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