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FIbre Support

Get expert support with your Fibre connection.

Problems logging into My Account

ColonelPanic232
Whizz Kid
Private Message TalkTalk
Message 5 of 5

Hi there,


I'm having a problem logging into My Account at the moment. After a couple of mistakes I got this message;


"We have detected suspicious login behavior and further attempts will be blocked."


Will this problem resolve itself of its own accord, or will I need to contact someone to get the restriction lifted?


Thanks in advance,

CP .

- CP
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4 REPLIES 4

Message 2 of 5

Thanks for replying Arne. Yes I was able to today; as you said, wait 24 hours and it will be fine.

 

P.S. Gliwmaeden, thanks for replying too.


Screenshot 2023-07-18 at 16-05-24 TalkTalk - Service Status.png
- CP

Arne-TalkTalk
Support Team
Staff
Private Message
Message 3 of 5

Hi ColonelPanic232

 

Its usually when the password has been inputted wrong in 5 attempts, it will auto reset in 24 hours. 

 

Since your post yesterday have you been able to log in?  

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 4 of 5

Wait 48 hours, @ColonelPanic232.

 

Be glad that too many attempts is treated as suspicious as it does mean that nobody else can keep trying either!

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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