I was without broadband for 4 weeks, its back now since 15th March. All TalkTalk's own fault. I have received NO formal appology from them for this total loss, NO refund even though I continued paying them and NO remuneration which I was told would be automatic within 30 days. Since 14th Feb I have spoken to or communicated with around 15 TalTalk personnel whilst being forced through their agonizing support system . During the down time I had to communicate with them using mobile data which I had to pay extra for and was online with them for 12 hours or more in total. The latest thing is I was told that I would get a call from their Backend Team within 3 days. That was a week ago!
Is anyone else suffering like I am?
TalkTalk, WHEN am I going to get what is due to me? Is this how you are going to treat what I call a LOYAL customer of 15 years? SHAME on you.
